Wednesday, August 20, 2008
Don't subscribe to Town & Country Magazine
This has nothing to do with HR or Construction, but I wanted to share this information with you in case it saves you the hassle I went through. A year ago I wanted to order Harper's Bazaar magazine. I ordered a subscription online and then up came a pop-up offering a special deal on Town and Country Magazine. Of course, it's cheaper if you sign up for more than one year, but I selected 1 year only because I didn't know if I would like the magazine. I was happy with that decision, because I did not really care for it. I paid for the subscription at that time with my credit card. Then they sent an issue at the end of the year with a notice attached saying that they had signed me up for continuous service. I went to their website and submitted notification that I did not want continuous service. Then a couple weeks later they sent me an e-mail saying I was scheduled for continuous service, so I went online again and let them know AGAIN that I DID NOT WANT to continue receiving their magazine. Then a couple days ago they mailed me a letter and invoice saying that I had signed up for a subscription and requested to pay later and how astonished they were that I had not paid what I owed them. Incensed, I looked for a number to call them; there was none on the information they mailed to me. I had to go to their website and search for a customer service number. I finally found it (they don't make this easy- they try to make you submit questinons/comments online). So I called. They refused to connect me to the voicemail of the person who wrote me that rude and inaccurate letter. I told the customer service person that I had submitted two requests online stating that I did not want to continue receiving the magazine and then received a letter saying I owed them money anyway. She was arguing with me and said that she could see my requests and they said to cancel continuous service, but that was different than a request not to renew my subscription. Unbelievable! I will never buy their magazine again!!!
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